FAQs
frequently asked questions
Absolutely! Our products are formulated to be effective for a diverse array of skin and hair types, including sensitive, dry, combination, and oily.
We focus on high-quality, compatible ingredients to guarantee our formulas deliver results without causing irritation.
We never use artificial fragrances, colors, or ingredients in our products! Instead, we use natural botanical extracts and essential oils to create beautiful, subtle scents while avoiding potential allergens and irritants.
Although our products contain natural ingredients and are typically considered safe during pregnancy and breastfeeding, we advise consulting your healthcare provider before adding any new skincare or haircare products to your routine.
Spring Gene is committed to creating effective and gentle skincare and haircare solutions by harnessing the power of nature. We carefully select natural ingredients for their efficacy and safety. Our formulations are free from the harsh chemicals and toxins often found in conventional products.
We prioritize sensitivity in our formulations to minimize allergens and irritants. However, if you have known allergies or sensitivities, we always advise performing a patch test before fully applying any new product. For ingredient details or specific concerns, please contact our customer support team for assistance!
Our natural deodorant is designed to control odors in areas like the underarms, feet, and private parts. It is important to note that this product is a deodorant, not an antiperspirant!
Yes, our deodorant is safe for all external use, including private areas! For sensitive areas, we recommend doing a patch test the first time you use it. It's important to ensure your skin is completely dry before application and to avoid using the product on broken or irritated skin.
Because this formula is powered by 18-20% coconut oil and built with our commitment to never use chemicals or artificial preservatives, texture may naturally adjust with temperature.
In cooler environments the paste may feel firmer, while warmer conditions may create a softer consistency.
This is a natural characteristic of oil-rich formulas and does not affect performance or quality.
To ensure optimal effectiveness and prevent separation, we recommend storing the oil-pulling toothpaste at room temperature in a dry location.
You can use this all-in-one product daily, every time you brush! It combines the gentle cleaning of toothpaste with the benefits of oil-pulling, delivering a fresh, clean, and effective feeling in your mouth.
Please email us at orders@springgene.com for a replacement, and our customer service team will gladly assist you! We will also send you a return label so you can mail back the damaged product(s).
For health and hygiene reasons, we can only accept returns for products that are unopened and unused within 30 days of purchase. Please note that the original shipping cost will be deducted from your refund. You can email our customer service team at orders@springgene.com to start the return process!

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